Our Psychotherapy – Counselling Centre is committed to safeguarding your privacy. You may contact us at firstname.lastname@example.org if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we collect about you
- Use of your Personal Data and lawful Processing
- Who else has access to your Personal Data
- How we secure your data
- Information about cookies
- Contact information
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
2. Data Protection Principles
We undertake to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities are based on lawful grounds. We always consider your rights before Processing Personal Data. We may provide you with information regarding the Processing activities upon your request.
- We collect Personal Data for specified, explicit and legitimate purposes. Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was collected.
- We collect what is adequate, relevant and necessary for the purpose of Processing.
- Processing is limited with a time period. We will not store your Personal Data for longer than it is required.
- We will do our best to ensure the accuracy of your Personal Data.
- We will do our best to ensure the integrity and confidentiality of Personal Data.
3. Data Subject’s Rights
The Data Subject has the following rights:
- Right to information – meaning you have the right to know whether your Personal Data is being Processed; what data is collected, from where it is collected and why and by whom it is Processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to Processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example, in the case of direct marketing.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to data portability – you may have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right to lodge a complaint to the personal data protection – supervisory authority – meaning you have the right to lodge a complaint to the personal data protection –supervisory authority if you are not satisfied with the way we Process your Personal Data or with the way we have handled any of your requests.
- Right to withdraw consent – In cases where you have provided your consent to the collection and Processing of Personal Data, you have the right to withdraw your consent by contacting us at email@example.com.
4. Data We Collect
In order to provide our services, we may collect and process the following categories of Personal Data:
Contact details, including name and surname, address, telephone number and email.
Identification, information, including date of birth, ID number, and other information relevant to your identification.
Financial information, including bank account numbers, credit/debit card numbers, and other financial information required for receiving payments and fraud prevention.
Health related information. Personal Data related to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his or her health status.
Technical information, including information collected during your visits to our website, the Internet Protocol (IP) address, browser version and type, device type, time zone setting, browser plug-in versions and types, operating system and platform.
Publicly available information. We might also collect information about you that is publicly available.
5. How We Use Your Personal Data and Lawfulness of Processing
We use your Personal Data for the following purposes:
- Performance of a service: We may use your Personal Data to complete and administer our services.
- Providing support/communicating with you: We may use your Personal Data to communicate with you and notify you of changes to any of our services, to respond or handle any queries or requests, sending you a questionnaire or asking you to provide a review regarding your experience with us or send you any information we believe may be useful to you.
- Marketing activities: We may send marketing related information in case you have indicated that you would like to receive such information, for example, to notify you of our offers and services. If you want to stop receiving marketing communications, you can do so by clicking unsubscribe at the link included in each newsletter.
- Market research: We may sometimes ask you to take part in market research, for example to seek your views on our services and enhance your customer experience.
Lawfulness of Processing
In order to lawfully process Personal Data, we rely on one or more of the following legal justifications:
Compliance with our legal obligations: In some occasions, we use Personal Data to comply with the legal obligations we are subject to.
Preventative medicine and diagnosis: Processing is necessary for the purposes of preventative medicine, diagnosis and the provision of health care services.
Performance of a contract: The use of your Personal Data is necessary for the performance of a contract, namely to provide our services. If we do not process your Personal Data, then we will not be able to provide our services.
Legitimate business purposes: We may use your information for our legitimate interests, such as to send you emails and newsletters, to improve and promote our services, to improve the content of our website and to prevent fraud.
Your Consent: In cases where you have provided your consent to the collection and processing of Personal Data, we will use the legal basis of consent. You may withdraw your consent at any time by contacting us at firstname.lastname@example.org.
We reserve the right to anonymise Personal Data collected and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.
We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was collected. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further Processing;
- the further Processing would not harm your interests; and
- there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
6. Who Else Can Access Your Personal Data
We do not share your Personal Data with any third party.
7. How We Secure Your Data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though, we try our best, we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you, if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, please note that you have to keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
8. Cookies and Other Technologies We Use
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies do not collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and email in comment forms so you do not have to re-enter this information next time when commenting.
- Analytics cookies – these cookies are used to track the use and performance of our website and services.
- Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com.
9. Contact Information
3 Parnithos Street
- how these websites treat your Personal Data
- the content of such websites
- the use that others make of these websites
Please ensure you check the legal and privacy statements posted on each website you access before entering any Personal Data.